Q. What is Multifactor Authentication (MFA) and how do I setup Duo Mobile.

A. Multifactor Authentication (MFA) is an added layer of security to help protect your account. More information on MFA can be found here. Instructions for setting up Duo Mobile can be found here, and instructions for Duo remembering your login on your PC/laptop for 30 days can be found here.


Q. How do I setup Outlook365 on my personal mobile device?

A. We do not directly support employees personal devices. If you need help troubleshooting or repairing your personal device please contact the manufacturer of your device or a repair technician.


Q. How do I send sensitive data via email?

A. Email is inherently insecure. The law requires that certain data not be sent via standard email. We have the capability to send encrypted emails. Instructions for encrypting emails.


Q. How do I install Office 365 on my personal computer?

A. Instructions for installing Office 365. You can also watch this training video on how to log into and install Office 365 on your personal device.


Q. How do staff/faculty install Adobe on their personal computer?

A. Instructions for installing Adobe. You can also watch this video on how to login and install Adobe Creative Cloud and Other Adobe applications.


Q. How do students setup their Chromebook?

A. Follow the instructions in this video to setup and navigate a new Chromebook with your student account.  Make sure to use your student email <username>@student.sbccd.edu during the setup.


Q. How do students log into Adobe Creative Cloud?

A. Follow the instructions in this video to log into Adobe Creative Cloud with your student account. NOTE: Students can only log into Adobe from an Amazon workspace or from a Campus computer.


Q. How do I create an Adobe Acrobat Digital Signature?

A. Instructions for creating Adobe digital signature. 


Q. How do I prepare a PDF for use with a digital signature?

A. Instructions for preparing a PDF.


Q. How to I see the info on a PDF when the filled fields show blank?

A. Follow these instructions to print the PDF to a new PDF to be able to see the fields.


Q. How do I sign up and create a Zoom account?

A. Please submit a helpdesk ticket to helpdesk@sbccd.edu to request a Zoom account.


Q. How can I download my Zoom files and move them to 3C Media (Tech Connect Cloud)?

A. Instructions for downloading your Zoom files and moving them to 3C Media. You can also see this video from 3C Media or this article from TechConnect.


Q. What is OneDrive and how do I use it?

A. OneDrive is Microsoft's cloud storage tool. It can be accessed from any computer either via the web or the OneDrive app. Instructions for using OneDrive. You can also watch this video on OneDrive or find further training from Microsoft here.


Q. How do I use IE mode in Edge?

A. Microsoft has discontinued support for Internet Explorer (IE). Here's how to enable IE mode in Edge to allow access to sites that may still need IE. Instructions for IE mode.


Q. What is the Vision Resource Center and how do I access it?

A. The Vision Resource Center is a professional development resource available to SBCCD employees. Here you can find trainings from sites such as LinkedIn Learning and Skill Soft. Training topics include Zoom, Microsoft Office, Adobe, and much more. To access the Vision Resource Center:

  • Log into WebAdvisor
  • On the Employees page in WebAdvisor, click the Vision Resource Center link under Employee Information
  • Single- sign on has been activated, please sign in with your district login
  • On your first login, please watch the CCC Welcome Video for a helpful tour

If you run into any issues logging in, navigating the site, or have general comments or questions please email Rania Hamdy at rhamdy@valleycollege.edu.


Q. How do I connect to the Wi-Fi on campus.

A. Instructions for connecting to the campus Wi-Fi.


Q. How do login or reset my password to the helpdesk.

A. Download this file for instructions.


Q. What is the password requirements for employee email and Web Advisor logins?

A. Your new password must:

  • Must be 8 to 20 characters in length.
  • Must contain at least three of the four characters below:
    • Include at least, one uppercase letter (A-Z).
    • Include at least, one lowercase letter (a-z).
    • Include at least, one number (0-9).
    • Include at least, one special character (for example !, $, #, $)
  • May NOT include any of the following special characters (\, ?, :, *, @, &, =, <,> )
  • May NOT use last five passwords.
  • May NOT use User ID in passwords.
  • May NOT use parts of first or last name that exceed two consecutive characters in passwords.

      IMPORTANT: Your password is case sensitive.


Q. Can I get discounts on technology?

A. See our Vendor  Discount Page.


Q. How do I setup my Windows 10 computer to print to the copier?

A. Instructions for printing to the copier.


Q. How to I setup my Mac to print to the copier?

A. Instructions for adding a copier on a Mac.


Q. What is the Quick Copy, where is it, and how do I use it?

A. The Quick Copy allows authorized faculty and staff to make last minute copies at the most reasonable cost to the school. The Quick Copy is located in Lib146 and in the T Bldg. Hall. You need to use your employee ID to access the copier, instructions can be found here. While this copier saves money over using department copiers, it is preferred that you send your request to the SBCCD Print Shop first.


Q. Where do I submit copy request to the SBCCD Print Shop.

A. https://printingservices.sbccd.org/


Q. How do I map a network share drive?

A. You will find instructions to map your drive for Windows 10 and for MacOS.


Q. I do not see new users in Outlook.

A. This could be the result of Cached mode being set in Outlook. Follow these instructions to turn off cached mode. Make sure you turn cached mode back on or your email will run extremely slow.


Q. How do I add my photo to Office 365?

A. Instructions for adding photo to Office 365


Q. How do I turn Clutter filter off or on?

A. As of January 31, 2020, Microsoft has replaced Clutter with Focused Inbox. Instructions for turning off Focused Inbox in Outlook


Q. How do I update my information in the directory.

A. Instructions to update directory information


Q. How do I submit a ticket to the Helpdesk?

A. Instructions for submitting a helpdesk ticket.


Q. How do I use my new Cisco Phone?

A. Instructions for using new Cisco phone.


Q. How do I setup my voicemail on my Cisco Phone?

A. Instructions for setting up voicemail.


Q. How do I reset my PIN for my voicemail and clear my voicemail inbox?

A. Instructions for resetting PIN and clearing inbox. If you receive a security warning, the web site is an internally hosted site and is safe to use.


Q. How do I access the EIS spreedsheets on a Mac?

A. Follow the instructions here to access the EIS spreedsheets on a Mac.


Q. What do I do if a faculty, staff, or manager quits or leaves the district.

A. If you have faculty or staff retiring or resigning, it is the supervising managers responsibility make sure those staff are removed from district and campus IT systems and return equipment that may have been assigned to them.

  1. Email the Director of Campus Technology Services about faculty, staff, and manager retirements or resignations so that they can verify that they do not have a laptop assigned to them.
  2. An e-mail needs to be sent to SBVC-PrintingServices@sbccd.cc.ca.us to remove them from the campus copiers.
  3. The manager (Not a secretary) needs to submit a Help Desk Ticket to disable email, phone, Financial 2000, and/or Datatel access.
  4. If the person is staying on as an adjunct, a User Application should be completed to change the users access, title, and assign a voicemail.