To help prevent the spread of the virus in our community, we will temporarily transition to online services, distance education, and remote working from January 18 through February 25.

During the Spring 2022 semester, students will be able to meet with a counselor during Counseling hours through online and in-person appointments. Please note there is limited availability for in-person appointments, no walk-in appointments will be available. If there are no appointments available, you may meet with a counselor via the virtual lobby. See specialized program’s webpage for details on how to meet with a counselor.

Office Hours











PEAK Hours


Regular Office Hours  

Monday & Thursday                         8:00 am - 5:00 pm 

Tuesday & Wednesday                      8:00 am - 7:00 pm 
Friday (remote only)                         8:00 am - 4:30 pm


NOTE: Friday online services only, including counseling appointments only available until 2:30 pm.




January 18th - January, 28th

Monday - Thursday:                          8:00 am - 7:00 pm

Friday (remote only)                         8:00 am - 4:30 pm


Limited appointments available. Please visit our virtual drop-in lobby. Wait times may vary.  See links below.


AD/SS- 103


(909) 384-4404

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How to Speak with a Counselor

SBVC counselors can assist you in making informed decisions about your academic, career and life goals. Meet with a counselor to develop an educational plan to reach these goals.

  • Schedule an online appointment (ONLINE CRANIUM CAFE) via Cranium Café, a web-based counseling platform. A computer or laptop are preferred when using Cranium Café. 
  • Schedule an in-person appointment (INPerson). In-person meetings require a scheduled appointment, no walk-in services will be available. We ask students to refrain from bringing anyone to appointments, unless required for assistance. Masks are required.
  • No appointments available? Drop-in online to meet with a counselor same day.
Counseling Appointments

Appointments are made only 2 days in advance and require 30 minutes - 1 hour. If no appointments are available, please check back the following day. 


Schedule your appointment with a counselor for the following services: 


  • Comprehensive educational plan  
  • Financial Aid SAP appeal 
  • Graduation check
  • Updating current educational plan
  • Academic/progress probation paperwork 
  • Transfer advising 
  • Major exploration
  • Modification of major 
  • Academic renewal 


 Schedule an In-person or Online Counseling Appointment 

Drop-in Counseling Lobby 

Available on a first-come, first-served basis and limited to 5 - 15 minutes. Counselors may recommend a follow up appointment if more time is needed.  


Meet with a counselor via the drop-in lobby for the following services: 


  • New student educational plan
  • Unit overload 
  • Prerequisite clearance or challenge
  • Placement test waiver
  • Registration questions
  • Holds or blocks on account 
  • Academic/progress probation questions 
  • Program information 
  • Review major requirements 



 Chat with a Counselor via the Virtual Drop-in Lobby


Note: We make the utmost effort to see students in a timely manner. However, registration periods tend to be the busiest times to meet with a counselor.  Thus, students may experience at times a longer waiting period.  Please be patient with us as we work to expedite the services needed. We thank you in advance for your understanding and support.   


Student Frequently Asked Questions 

  • Appointments are booked 2 days in advance. If no appointments are available, please check back the next day. 

  • Follow these steps to attend your meeting:

    • Check your student email for appointment confirmation, meeting link, and online counseling guidelines. 
    • Online appointments work best with a laptop or computer. 
    • Your meeting link will be activated 5 minutes before the appointment start time. Clicking the meeting link will check you in for the appointment. Please do not leave the lobby or close your session once you have checked-in. 
    • Appointments will be canceled after 10 minutes if you do not check-in.
    • If you are having trouble with your meeting link, please enter the virtual drop-in lobby for assistance.  
    • Have your student ID number and questions ready. 
  • Follow these steps to attend your meeting:

    • Check your student email for appointment confirmation, meeting link, and online counseling guidelines. 
    • You will need your SBVC student ID number to check in through the Kiosk at the front desk.
    • Once you have checked in, please have a seat in the waiting area and the counselor will get you.
    •  We ask you to refrain from bringing anyone to this appointment, unless required for assistance.
    • Masks required and must be covering your nose and mouth.
    • NOTE: If you are not feeling well the day of your appointment and would like to convert your in-person appointment to an online appointment, please cancel through the online appointment system.
  • Virtual drop-in sessions are available on a first-come, first-served basis and are limited to 5 - 15 minutes. These sessions are reserved for general questions, and work best on a laptop or computer. Although we try to see students within 5 minutes, busy times may result in longer wait times. While you are waiting in the lobby, please review posted information and have your student ID number ready.  Counselors may recommend a follow up appointment if more time is needed. 


  • A locked lobby means we are not available or busy assisting other students. Please check back at a later time. 


  • Be sure to check that your audio/webcam are compatible with Cranium Cafe. Also, review our guidelines to help you prepare for your appointment.  



    For registration assistance, click here. If you need further assistance, please visit the Welcome Center

  • Click here for add code registration assistance. 
  • Once you meet with a counselor to create a plan, it can be found on Starfish.  

    Check our additional resources: 

    English FAQs 

    Spanish FAQS