The Counseling Department is committed to ensuring a safe and supportive environment and valuing individual lived experiences. Counselors are essential in providing student-centered counseling services and ensuring equitable access and empowerment to a diverse community of learners.

Counseling now has appointments In-Person and Online (chat with a live SBVC Counselor, synchronous via Cranium Cafe). If there are no appointments available, you may meet with a counselor via the virtual lobby. See specialized program’s webpage for details on how to meet with a counselor.

Office Hours







Monday & Thursday                         8:00 am - 5:00 pm 

Tuesday & Wednesday                      8:00 am - 7:00 pm 
Friday                                             8:00 am - 4:30 pm


NOTE: Friday counseling appointments only available until 2:00 pm.


The office will be closed on the following dates:


  • November 11, 2022
  • November 24 - 26, 2022
  • December 23, 2022 - January 3, 2023
  • January 16, 2023
  • February 17 - 20, 2023
  • May 29, 2023



In-person appointments available. Limited virtual appointments. Please visit our virtual drop-in lobby for quick questions. Wait times may vary.  See links below.


AD/SS- 103


(909) 384-4404

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How to Speak with a Counselor

SBVC counselors can assist you in making informed decisions about your academic, career and life goals. Meet with a counselor to develop an educational plan to reach these goals.

  • Schedule an online appointment (ONLINE CRANIUM CAFE) via Cranium Café, a web-based counseling platform. A computer or laptop are preferred when using Cranium Café. 
  • Schedule an in-person appointment (INPerson). In-person meetings require a scheduled appointment, no walk-in services will be available. We ask students to refrain from bringing anyone to appointments, unless required for assistance. Masks are required.
  • No appointments available? Drop-in online to meet with a counselor same day.

Counseling Appointments

Appointments are made up to one week in advance and open at midnight for available appointments. Appointment time will vary and will be personalized based on the individual needs of the student.

Schedule your appointment with a counselor for the following services: 

  • Comprehensive educational plan  
  • Financial Aid SAP appeal 
  • Graduation check
  • Updating current educational plan
  • Academic/progress probation paperwork 
  • Transfer Advising 
  • Major Exploration
  • Modification of major 
  • Academic renewal 

Make an online or in person appointment with a Counselor

Drop-in Counseling Lobby 

Drop-in services are available on a first-come, first-served basis for students with quick questions. Students will have 15 - 20 minutes with a counselor. Education plans may not be created during drop-in due to time constraints.

Meet with a counselor via the drop-in lobby for the following services: 

  • New student educational plan
  • Unit overload 
  • Prerequisite clearance or challenge
  • Placement test waiver
  • Registration questions
  • Holds or blocks on account 
  • Academic/progress probation questions 
  • Program information 
  • Review major requirements 

Chat with a Counselor via the Drop-in Lobby

We will be transitioning to a new appointment system. If you have booked an online appointment and are unable to join the meeting through your appointment link, please enter the drop-in lobby and the counselor will be with you shortly.

Note: We make the utmost effort to see students in a timely manner. However, registration periods tend to be the busiest times to meet with a counselor.  Thus, students may experience at times a longer waiting period.  Please be patient with us as we work to expedite the services needed. We thank you in advance for your understanding and support.   


Student Frequently Asked Questions 

  • Appointments are booked 2 days in advance. If no appointments are available, please check back the next day. 

  • Follow these steps to attend your meeting:

    • Check your student email for appointment confirmation, meeting link, and online counseling guidelines. 
    • Online appointments work best with a laptop or computer. 
    • Your meeting link will be activated 5 minutes before the appointment start time. Clicking the meeting link will check you in for the appointment. Please do not leave the lobby or close your session once you have checked-in. 
    • Appointments will be canceled after 10 minutes if you do not check-in.
    • If you are having trouble with your meeting link, please enter the virtual drop-in lobby for assistance.  
    • Have your student ID number and questions ready. 
  • Follow these steps to attend your meeting:

    • Check your student email for appointment confirmation, meeting link, and online counseling guidelines. 
    • You will need your SBVC student ID number to check in through the Kiosk at the front desk.
    • Once you have checked in, please have a seat in the waiting area and the counselor will get you.
    •  We ask you to refrain from bringing anyone to this appointment, unless required for assistance.
    • Masks required and must be covering your nose and mouth.
    • NOTE: If you are not feeling well the day of your appointment and would like to convert your in-person appointment to an online appointment, please cancel through the online appointment system.
  • Virtual drop-in sessions are available on a first-come, first-served basis and are limited to 5 - 15 minutes. These sessions are reserved for general questions, and work best on a laptop or computer. Although we try to see students within 5 minutes, busy times may result in longer wait times. While you are waiting in the lobby, please review posted information and have your student ID number ready.  Counselors may recommend a follow up appointment if more time is needed. 


  • A locked lobby means we are not available or busy assisting other students. Please check back at a later time. 


  • Be sure to check that your audio/webcam are compatible with Cranium Cafe. Also, review our guidelines to help you prepare for your appointment.  



    For registration assistance, watch the WebAdvisor Tutorital. If you need further assistance, please visit the Welcome Center

  • Click here for add code registration assistance. 
  • Once you meet with a counselor to create a plan, it can be found on Starfish.  

    Check our additional resources: 

    English FAQs 

    Spanish FAQS