In the summer of 2020, the Student Services division launched a live chatbot feature on the SBVC website homepage to help students transition to online learning. Since its launch, the team has helped more than 1,800 current and prospective students with their questions about becoming a Wolverine or getting assistance with campus processes. These live SBVC representatives were accessible to answer questions regarding how to apply to campus, how to make a counseling appointment, how to reach a faculty member, and more. The website features provides a human touch and a friendly welcome to prospective students, while ensuring current students that there is always a place to interact with a campus member for support and guidance. Since the start of the fall 2021 semester alone, the Student Services team has answered more than 300 inquiries to the chatbot, helping to further increase student support and provide immediate access to information. SBVC Interim President Dr. Scott Thayer said that as students adjust to returning to the physical campus, many still prefer a virtual format. The chatbot allows campus members an additional resource to connect with staff and get any of their questions answered.