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STAR Program Spring 2014 Service Area Outcome Survey

Student Area Outcome Summary Evaluation Form

Program SAO Summary Evaluation Form

Division/Program: Counseling & Matriculation/STAR Program
Semester Evaluated: Spring 2014
Next Evaluation: Fall 2014 

Lead Evaluator: Deanne Rabon, M.A.

Participants: STAR Program Students

Service Area Outcome Statement

Strategic Initiatives aligned with the SAO.

☒ Access    ☒ Student Success  ☒Facilities    ☒Communication, Culture, & Climate

☒Leadership & Professional Development  ☒Effective Evaluation and Accountability

SAO Assessment Tool


Criteria – What is “good enough”?


Students are required to clearly state motivational factors and tools that influence their retention and resiliency while in the STAR Program at SBVC. If they cannot do this for at least two of the three survey question areas then the result would not be ‘good enough’.

What are the results of the assessment? Are the results satisfactory?

100% of STAR Program students surveyed were able to clearly elaborate on what they contribute to their academic success and resiliency.  They answer questions relating to factors both on and off campus that aid in their success and are very detailed in their explanations.

Were trends evident in the outcomes?
Are there gaps?

Students find the STAR Counseling, Tutoring, Computer Lab and Staff encouragement to be top factors in their resiliency.  Outside of school friends, family and self-motivation are the top influences.

What content, structure, strategies might improve outcomes?

Continuing students to believe in their selves and to not be afraid or ashamed to ask questions and/or for help, when needed. In addition, students have to see that the tools are there and the more they utilize the services the better the educational experience. 

Will you change evaluation and/or assessment method and or criteria?

Adjustments are made to the questions periodically.  However, overall the questions used lead students to provide answers that are thoughtful and help STAR better see what components of the program are well received and influential.

Evidence of Dialogue

(Attach representative
samples of evidence)

Check any that apply

☐E-mail Discussion with  ☐FT Faculty  ☐Adjunct Faculty  ☐Staff   Date(s):

☐Department Meeting. Date(s): ☐Division Meetings. Date(s):

☐Campus Committees. Date(s):
 (ex: Program Review; Curriculum; Academic Senate; Accreditation & SLOs)

SLO Dialogue focused on:
Click here to enter text.

Will you rewrite the SAOs

At this time the SAOs used by STAR are going to remain as is.

Response to program outcome evaluation and assessment? How were/are results used for program improvement.

☐Professional Development  ☐Intra-departmental changes 
☐Curriculum action ☒Requests for resources and/or services

☐Program Planning /Student Success

The program has already requested and been approved for spring 2014 ‘one time’ funding of $2,000 go to purchase two new 13” laptop computers for student use.