Skip Navigation
Service Area Outcomes

SAO

 Program SAO Summary Evaluation Form

Division/Program: Student Services / Associated Student Government
Semester Evaluated: Spring 2015
Next Evaluation: Spring 2016

Lead Evaluator: Joseph Nguyen, Justine Plemons

Participants: Gabriel Jaramillo – Associated Student Government Vice President

Service Area Outcome Statement

Increase the development of student leaders through the activities of the Associated Student Government and campus clubs.

Strategic Initiatives aligned with the SAO.

☒ Access    ☒ Student Success  ☐Facilities    ☐Communication, Culture, & Climate

☒Leadership & Professional Development  ☐Effective Evaluation and Accountability

SAO Assessment Tool

Student Survey on the student knowledge of ASG and their satisfaction with events offered on campus.

Criteria – What is “good enough”?

Rubric

183 surveys were distributed in the spring 2015 semester; 57% of the returned surveys indicated that students had prior knowledge of Associated Student Government and its purpose which is a fair percentage.

What are the results of the assessment? Are the results satisfactory?

57% of students surveyed indicated that they have prior knowledge of their ASG and its purpose and although 43% indicated they did not have prior knowledge, they were in attendance at a campus event when surveyed. 

Were trends evident in the outcomes?
Are there gaps?

Out of the 183 students surveyed 63% of them indicated they were between the ages of 18-25 years old.  A gap was created by not capturing ethnicity and gender which is optional information.

What content, structure, strategies might improve outcomes?

ASG will continue to increase participation in campus activities by becoming more visible on campus and surveying students on what they would like to see from their ASG office.

Will you change evaluation and/or assessment method and or criteria?

The method of assessment will not change however we do plan to expand the survey audience campus wide each semester. Also, gender and ethnicity will be added to the survey.

Evidence of Dialogue

(Attach representative
samples of evidence)

Check any that apply

 ☐E-mail Discussion with  ☐FT Faculty  ☐Adjunct Faculty  ☐Staff   Date(s):

X Department Meeting. Date(s): ASG and OSL meeting weekly, ASG Board of Directors weekly meeting ☐Division Meetings. Date(s):

☐Campus Committees. Date(s):
 (ex: Program Review; Curriculum; Academic Senate; Accreditation & SLOs)

SLO Dialogue focused on:
Click here to enter text.

Will you rewrite the SAOs

No immediate plan.

Response to program outcome evaluation and assessment? How were/are results used for program improvement.

☐Professional Development  ☐Intra-departmental changes 
☐Curriculum action ☐Requests for resources and/or services

☒Program Planning /Student Success

As a department we will continue to improve student awareness by promoting inclusion for all students while working in conjunction with Associated Student Government.

  Program SAO Summary Evaluation Form

Division/Program: Student Services/ Office of Student Life
Semester Evaluated: Spring 2015
Next Evaluation: Spring 2016

Lead Evaluator: Joseph Nguyen

Participants: Justine Plemons, Amanda Moody

Service Area Outcome Statement

Students who visit the Office of Student Life seeking services, information or assistance of any type will be completely satisfied.

Strategic Initiatives aligned with the SAO.

☒ Access    ☒ Student Success  ☐Facilities    ☒Communication, Culture, & Climate

☐Leadership & Professional Development  ☐Effective Evaluation and Accountability

SAO Assessment Tool

Student Survey

Criteria – What is “good enough”?

Rubric

Overall the department has received a 90% satisfaction rate on the OSL surveys.  The department did expand on the survey questions as planned in spring 2014 which may explain the 8% decline in satisfaction.

What are the results of the assessment? Are the results satisfactory?

The results from the OSL survey tool were very satisfactory, bringing the office within 10% of a perfect satisfaction rate.

Were trends evident in the outcomes?
Are there gaps?

The OSL department has been diligently collecting surveys from every student who visits the office. The trends show that on average 55% female students, 73% Hispanic students, and students who range in age from 19-25 years old visit the OSL office on a more frequent basis. When visiting the office 95% are interested in their student ID card, while 78% are interested in Clubs/ASG.  

What content, structure, strategies might improve outcomes?

In order to get a more accurate idea of the needs and expectations of this office from students, we would like to develop a campus wide survey to be emailed to students each semester. 

Will you change evaluation and/or assessment method and or criteria?

Overall the assessment method will not change however we would like to expand the audience to all students.

Evidence of Dialogue

(Attach representative
samples of evidence)

Check any that apply

 ☐E-mail Discussion with  ☐FT Faculty  ☐Adjunct Faculty  ☐Staff   Date(s):

X Department Meeting. Date(s): Daily, 8:30am   ☐Division Meetings. Date(s):

☐Campus Committees. Date(s):
 (ex: Program Review; Curriculum; Academic Senate; Accreditation & SLOs)

SLO Dialogue focused on: Sharing the results of our satisfaction surveys.  Brainstorming ideas on how to improve our outcomes.

Will you rewrite the SAOs

No immediate plan.

Response to program outcome evaluation and assessment? How were/are results used for program improvement.

☐Professional Development  ☐Intra-departmental changes 
☐Curriculum action ☐Requests for resources and/or services

☒Program Planning /Student Success

Continue staff development and team building that enables us to provide excellent services to our students and support their success.