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Service Area Outcomes

SAO

 

Program SAO Summary Evaluation Form

Division/Program: Student Services/ Office of Student Life and Associated Student Government.

Lead Evaluator: Carolyn Lindsey

Participants: Justine Plemons, Michelle Jones

Service Area Outcome Statement

  1. Students who visit the office of student life seeking services,  information or assistance of any type will  be satisfied that their request was heard and that it was afforded the attention needed for them to be satisfied with the response received.  

Strategic Initiatives aligned with the SAO.

☒ Access    ☐ Student Success  ☐Facilities    ☒Communication, Culture, & Climate

☐Leadership & Professional Development  ☒Effective Evaluation and Accountability

SAO Assessment Tool

Student Survey

Criteria – What is “good enough”?

Rubric

Overall the department received 98% positive remarks and feedback on the surveys. However in reviewing the survey it is believed that an expansion of the questions may provide additional comments to provide some additional services.

What are the results of the assessment? Are the results satisfactory?

168 surveys were distributed. 98% of those surveyed indicated they satisfied with the service they received in the office of Student Life.

Were trends evident in the outcomes?
Are there gaps?

 The Department has collected surveys intermittently throughout the Fall Semester of 2013 and the Spring Semester of 2014. 98% of the surveys indicated that the students were pleased with the service they received. Written comments: Courteous staff, very helpful I received information or service that I needed.

What content, structure, strategies might improve outcomes?

 In order to continue providing service that generates good outcomes and satisfactory delivery of services we will make information available by other means then visits to the office. Through the use of printed materials and means of technology repeated questions that are asked will be answered. 168 surveys were distributed and returned, 55% female, 40% male 5% did not identify.

Will you change evaluation and/or assessment method and or criteria?

Overall the assessment will not be changed however it will be expanded to capture age, ethnicity and question about what if anything can be done to better serve the student.

Evidence of Dialogue

(Attach representative
samples of evidence)

Check any that apply

 ☐E-mail Discussion with  ☐FT Faculty  ☐Adjunct Faculty  ☐Staff   Date(s):

X Department Meeting. Date(s):  October 2013; February, March 2014

☐Campus Committees. Date(s):
 (ex: Program Review; Curriculum; Academic Senate; Accreditation & SLOs)

SLO Dialogue focused on: Sharing the results of our satisfaction surveys with the department.
If any we were to receive a so, so rating we would evaluate if specific correction are needed.

Will you rewrite the SAOs

No immediate plan.

Response to program outcome evaluation and assessment? How were/are results used for program improvement.

☐Professional Development  ☐Intra-departmental changes 
☐Curriculum action ☐Requests for resources and/or services

☒Program Planning /Student Success

Continue staff development and team building that enables us to provide excellent service to our students and support their success.

 

 

 

Division/Program: Student Services-Associated Student Government
Semester Evaluated: Spring 2014
Next Evaluation: Fall 2014 – Spring 2015

 Lead Evaluator: Omar Castro, Director, Legislative Affairs, Associated Student Government/Student members of ASG.

Carolyn Lindsey, Justine Plemons

Service Area Outcome Statement

  1. Increase the development of student leaders through the activities of the Associated Student Government and campus clubs.

Strategic Initiatives aligned with the SAO.

☒ Access    ☒ Student Success  ☐Facilities    ☐Communication, Culture, & Climate

☒Leadership & Professional Development  ☐Effective Evaluation and Accountability

SAO Assessment Tool

Student knowledge of Associated Student Government and their satisfaction with Student Government and there events, as well as the Office of Student Life.

Criteria – What is “good enough”?

Rubric

100% Satisfaction with the services and information received from the Associated Student Government is Good. 66% of students surveyed having prior knowledge of what their ASG has to offer is fair and indicates a need for a plan to heighten the visibility of ASG. Club activities

What are the results of the assessment? Are the results satisfactory?

 26 surveys were distributed by ASG and returned in the month of April.  66% of the students had previous knowledge of the Associated Student Government and its’ purpose; knowledge of student activities and how to participate in the various programs.

100% indicated satisfaction with the service of their Associated Student Government.

Were trends evident in the outcomes?
Are there gaps?

   Overall the students were well satisfied with the services and ASG programs. There was the concern by all that other students either did not know the operation of ASG and they were not becoming an active part of ASG.

What content, structure, strategies might improve outcomes?

ASG will develop a mission statement aligned with the Office of Student life to increase student participation in activities on campus.

Will you change evaluation and/or assessment method and or criteria?

  No change but expansion to capture additional data concerning student profile. Surveys will be conducted at various times throughout each semester. Adjustments be will be made to enhance visibility and presentation of the department     

Evidence of Dialogue

(Attach representative
samples of evidence)

Check any that apply

 ☐E-mail Discussion with  ☐FT Faculty  ☐Adjunct Faculty  ☒Staff   Date(s): Daily

ASG meetings and Interclub Council meetings were conducted each week of the semester during the school year.

ASG had training sessions in July 2013 about the purchasing, contract and payment plan for activities, supplies and refreshment.

ASG Board Members attended conferences on leadership in November 2013 and January 2014. Members of the student body along with ASG Board attended “March in March”, March 2014. This is an activity when students visit to the State Capitol and interact with their state representatives and express their concerns for student benefits in education.

 

Will you rewrite the SAOs

We will continue with this SAO through the next academic year, however there may be some expansion in an attempt to include evening students and off- campus (online) students in   campus activities and student government.

 

Response to program outcome evaluation and assessment? How were/are results used for program improvement.

☐Professional Development  ☐Intra-departmental changes 
☐Curriculum action ☐Requests for resources and/or services

☒Program Planning /Student Success

As a department we will continue to improve student awareness of the Office of Student Life, Associated Student Government and the Interclub Council. We will promote inclusion or all students requesting their input of how we can better serve all students.