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FAQs

Q.  What if my account has a Registration & Transcript HOLD?

A.  There could be a number of reasons why a student has a hold on their account.  Login to WebAdvisor and view My Holds.  If you are unable to reset your password in WebAdvisor, please go into Admissions & Records (AD/SS-100) with picture I.D.

Q.  How long does it take to receive Official Transcripts?

A.  Regular Service is 3 to 5 business days.  Same Day Service in person is $20; it's cheaper online, plus we can provide a PDF.

Q.  How can I view my Non-Official Transcripts ?

A.  You'll need to provide the Student ID# to view non-official transcripts (1981 to Present semester only)

Q.  What if I completed classes before 1981?

A.  Submit request for Official Transcripts, there may be a delay in processing of archived records.

Q.  How can I obtain an Enrollement/Degree Verification?

A.  Enrollment & Degree Verifications are processed online ($2.50 -Enrollment / $10 - Degree).

Q.  My name or address is wrong in your records, how do I change this?

A.  In WebAdvisor you can change your address, sign up for text message alerts, pay fees, view and order transcripts. 

A.  Visit the Admissions & Records (AD/SS-100) to make name changes, picture identification is required.

Q.  I think my Priority Registration date incorrect.

A.  Confirm what your date is in WebAdvisor...if wrong, go to AD/SS-100 w/picture I.D.

Q.  How much does it cost to Register (a.k.a. Enrollment Fees)?

A.  California Residents pay $46 per unit.

A.  Non-Cali Resident/Citizens of U.S. pay $208 per unit.

A.  Non-Resident/Foreign Citizen pay $249 per unit (Capital Outlay included $41).

Q.  Why was I dropped from my classes?

A.  Be certain to pay registration fees the same day your register for classes. 

A.  If you paid your fees the same day your registered, see the Admissions & Records Office.

Q.  Where can I get Admissions & Records Forms?

A.  See the Policies and Forms website.

Q.  I just graduated .... when do I get my diploma?

A.  6 to 8 weeks after a semester ends, A & R will send notification to grads in student email.

Q.  I want to participate in the Commencement Ceremony and other activities....how do I do this?

A.  Students can begin to RSVP in the Office of Student Life in the month of March.

Q.  How do I get a refund of Enrollment Fees?

A.  To be eligible for refund you must drop your class online before the first day the class meets. Read more on the Refund Policy.